Terms of Service

These terms are a binding agreement between you and 17798415 Canada Inc. (“Prosodi”, “we”, “us”), a company incorporated in Canada that operates Prosodi. They apply when you create an account, tick the box to accept them, or use the Service in any way. If you use Prosodi for a business, you accept these terms on its behalf and confirm that you have the authority to bind it; “you” then means that business. If you do not have that authority, you accept these terms personally and are responsible for complying with them. If you do not agree to these terms, do not use the Service.

1. Words we use

• Service: the Prosodi platform, including the dashboard, agency console and client workspaces, the voice agents we run, phone numbers and calling, and anything else we provide on our website, in the app or on an agency’s own domain, including Early-Access Features.
• Agency: a business that has an agency account on Prosodi and offers the Service to its own clients, usually under its own brand.
• Client: a business that an agency gives a workspace on Prosodi.
• User: anyone with a Prosodi account, whether on an agency’s staff or invited by an agency or a client.
• Caller: anyone who speaks with a voice agent or is called by one, on the phone or in a browser.
• Customer Data: everything you and your users put into the Service or that it records for you, such as agent settings, prompts, documents, tools, calls, recordings, transcripts, messages and callers’ details, and the Output generated from it. Customer Data does not include information about how the Service is used, such as usage, billing and account records, or the aggregated or de-identified information described in section 11.
• Output: what the Service generates for you, such as an agent’s spoken replies, transcripts, summaries, evaluations and reports.
• Your Integrations: accounts and services that you control and connect to the Service (section 13).
• Early-Access Features: features we describe as early access, beta, preview, trial, experimental or similar.

2. Changes to these terms

We may change these terms at any time and for any reason, for example to reflect changes to the Service, our business or the law. When we do, we publish the new terms on this page and update the effective date at the top. A change takes effect on that date, or on a later date we state.

Each version of these terms is identified by its effective date and stays available at its own address on this site, such as prosodi.ai/terms/2026-11-12 for this one. The person who creates an agency’s account accepts the current version on the agency’s behalf by ticking a box, and we keep a record of that acceptance: the version, who accepted it, when, and the IP address and browser it came from. We keep a similar record whenever anyone creates an account.

If we consider a change material, we will also tell your admins by email or in the app, where practical before the change takes effect. We may ask an admin to accept the new terms on your behalf before you can keep using the Service, and we record that acceptance in the same way.

If you keep using the Service after a change takes effect, you accept the changed terms. If you do not agree to a change, your only remedy is to stop using the Service and cancel your plan. A change does not apply to a dispute that either of us notified to the other before the change took effect; the terms in force when it was notified govern that dispute.

Only a written agreement signed by an authorized officer of 17798415 Canada Inc. can vary these terms for you. Nothing anyone on our team says by email, chat or phone does.

3. Who may use Prosodi

• Prosodi is for businesses. You must use it for business, not for personal, family or household purposes, and you must be at least 18 and old enough to enter a contract where you live.
• You must not be located, organized or ordinarily resident in a country or region subject to comprehensive Canadian or United States sanctions, or be on, or owned or controlled by anyone on, a government sanctions or restricted-party list. You must follow the export control and sanctions laws that apply to the Service.
• We may ask you at any time to verify your identity, your business and how you use the Service, and we may refuse, limit or end your access if you do not, or if we are not satisfied with the answer.
• We may refuse to open an account for anyone, for any reason the law allows. Prosodi is in early access, and accounts are by invitation or approval.

4. Accounts

• Give accurate information and keep it up to date.
• Each account is for one person. Invite your colleagues rather than sharing a login, and do not share API keys or other credentials.
• Keep your sign-in details secure. You are responsible for everything done under your account and your users’ accounts, whether or not you authorized it, and you must tell us at security@prosodi.ai as soon as you suspect someone else has used one of them.

5. The Service and early access

Prosodi lets agencies build voice AI agents that answer and make phone calls, give each client a dashboard under the agency’s brand, and manage their clients’ use of it.

Prosodi is in early access, and we change the Service often. We may add, change, suspend or remove any part of it at any time, including features, limits, AI models, voices, providers and the regions where data is processed. Where practical, we will tell you before we remove a feature that your plan includes.

Early-Access Features are provided as they are, may not work as described, may change or be withdrawn at any time without notice, and are not covered by any commitment we make about the Service. You use them at your own risk. We offer support as we choose, and we commit to no response or resolution times unless we agree to them in a signed agreement.

6. Agencies and their clients

An agency may offer the Service to its clients under its own brand and decide what they pay it. If you are an agency, you are responsible for:

• your clients and their users, and everything they do in the Service, as if you had done it yourself;
• having a written agreement with each client, before it uses the Service, that requires it to follow rules at least as strict as sections 7 to 10, and that limits our liability and protects us at least as much as these terms do;
• giving your clients and their users, before they use the Service, your own terms of service and a privacy notice that covers their use of it (for example, by adding links to them in your branding settings), and your own support, billing and collection. We are not a party to them, and what a client owes you does not change what you owe us;
• what each client can see and do in its workspace, and the settings you choose for it;
• the logos, names, domains and other brand material you add, and your right to use them.

You must not give anyone a promise, warranty, service level or other commitment about the Service on our behalf, or one that goes beyond these terms. Any commitment you give your clients is yours alone.

Your clients and their users have no contract with us and no rights under these terms, unless we sign an agreement with them; they bring questions and complaints about the Service to you. Users that an agency or a client invites must still follow these terms, in particular sections 7 to 10. We may contact a client or its users directly when security, the law or a breach of these terms calls for it, and we may suspend a client’s workspace for the reasons in section 16.

7. Your calls and the law

You decide how your agents are set up, what they say, and which calls they take and make. You alone are responsible for those calls and messages, and for every consent, notice and record the law requires for them. In particular, you must:

• follow every law that applies to your calls, messages and recordings, wherever the caller is. This includes telemarketing and do-not-call rules (in the United States, the Telephone Consumer Protection Act and the FCC’s rules, which treat AI-generated voices as artificial voices, the Telemarketing Sales Rule and state telemarketing laws; in Canada, the CRTC’s Unsolicited Telecommunications Rules, the National Do Not Call List and Canada’s anti-spam legislation), laws on recording and intercepting calls, some of which require every party’s consent, privacy laws, and laws requiring callers to be told they are speaking with an AI;
• before your agents call or message anyone, have every consent the law requires (for marketing calls with an AI voice in the United States, usually the person’s prior express written consent);
• unless an exemption applies, check each number before your agents call or message it against every do-not-call list that applies, such as the United States National Do Not Call Registry, state do-not-call lists and Canada’s National Do Not Call List, using a copy obtained no more than 31 days before, and against your own internal do-not-call list;
• where the law requires it, have your agent say at the start of each call which business it speaks for, that the caller is speaking with an AI, and that the call is recorded, and get the caller’s consent where that is required;
• call only during the hours the law allows where the person called is. For example, telemarketing calls are generally allowed from 8 a.m. to 9 p.m. in the United States, with fewer hours in some states, and in Canada from 9 a.m. to 9:30 p.m. on weekdays and from 10 a.m. to 6 p.m. on weekends, in the local time of the person called;
• when anyone asks not to be called or messaged again, add them to your internal do-not-call list and stop calling or messaging them as soon as you can, and no later than 10 business days after the request, or sooner if the law requires, and keep them on that list for as long as the law requires;
• never show a caller ID that is false or misleading;
• keep records of every consent and every request to stop for at least five years, or longer if the law requires, and give us copies within two business days of our asking, or sooner when a telephone carrier or a regulator needs them;
• test your agents before they take live calls, and keep an eye on the calls they handle.

Recordings and transcripts.Call recording and transcripts, and so the summaries and evaluations made from transcripts, are off unless they are turned on. An agency sets a default for all its clients and can set each client differently, and a client can change its own. Before anyone turns either on, the Service asks them to confirm that they are responsible for telling callers that calls are recorded or transcribed, and for getting any consent the law requires, and we keep a record of that confirmation: who gave it, when, and for which setting. Whoever turns them on, you remain responsible for your clients’ calls and settings, as section 6 says.

We do not obtain consents, give notices, keep consent records or check numbers against do-not-call lists for you, and we do not review whether your use of the Service is lawful. We may ask you at any time to show how you meet this section, and you must answer promptly.

Compliance notices are not legal advice. The Service may show compliance notices for a country, province or state, default greetings and disclosures, templates and other guidance, and these terms give examples of what the law requires. They are general information only, may be incomplete, wrong or out of date, and are not legal advice. Using them does not make us responsible for your calls. Get your own legal advice.

8. Emergencies and high-risk uses

Prosodi is not a telephone service and cannot connect anyone to 911 or any other emergency service. Do not rely on it for emergencies, and do not set up an agent to handle calls where someone might report an emergency unless a person can take over at once. You must not use the Service to call emergency lines, or any other number the law forbids calling with an automated or artificial voice.

The Service is not designed for uses where a failure, a delay or an agent’s mistake could lead to death, injury, or damage to property or the environment, such as medical triage, emergency dispatch, crisis lines or safety systems. You must not use it for them; if you do, it is entirely at your own risk.

9. Data you must not put into Prosodi

The Service is not designed, assessed or certified to handle the following, and you must not use it to collect, store or otherwise process them, unless we have agreed to it in a signed agreement:

• protected health information under HIPAA, or health information regulated by similar laws (we do not sign business associate agreements);
• payment card data covered by PCI DSS, bank account numbers, and passwords or security codes for anyone’s accounts;
• government identification numbers, such as Social Insurance or Social Security numbers, driver’s licence or passport numbers;
• biometric information used to identify a person, such as voiceprints;
• any other information the law treats as especially sensitive, beyond what a call strictly needs.

If such information reaches the Service anyway, for example because you or your users put it in, an agent is set up to ask for it, a caller gives it, or it comes in through Your Integrations or a tool, you alone are responsible for it. We have no duty to detect it, remove it or handle it differently from other Customer Data.

10. Acceptable use

You must not use the Service, or let anyone else use it, to:

• break the law, or help someone else break it;
• call or message people who have not agreed to it where the law requires their agreement, or numbers on a do-not-call list without a valid exemption, or send unsolicited bulk messages;
• mislead callers about who is calling or why, show a false caller ID, phish, or run any scam;
• tell a caller that an agent is a human being, or deny that it is an AI when a caller asks;
• use a voice that imitates a real person without their written consent, or impersonate any person or organization;
• harass, threaten, abuse, defraud or discriminate against anyone;
• make debt collection calls, or calls about elections or political campaigns, unless we have agreed to it in writing;
• make decisions about people’s credit, employment, housing, insurance, education or health care without a person reviewing them;
• give medical, legal or financial advice as though it came from a licensed professional;
• upload malicious code, probe, scan or attack the Service, get around its limits or security, overload it, or try to reach anyone else’s data;
• copy, decompile or reverse engineer the Service, or try to extract its source code, models or system instructions, except where the law allows it despite this restriction;
• scrape the Service, use it or its Output to build or train a competing product or AI model, or publish benchmarks of it without our written consent;
• resell, sublicense or rent the Service, except as section 6 allows.

We may, but need not, monitor and investigate how the Service is used. If we suspect a breach of these terms, we may disable agents, numbers or content, block calls, and suspend accounts under section 16. We may report suspected crimes and cooperate with law enforcement, regulators and telephone carriers, including by sharing information about you and your use of the Service.

11. Customer Data

You keep all rights in Customer Data. You give us, and the providers we use, a worldwide, royalty-free, non-exclusive licence to host, copy, process, transmit, analyze and display Customer Data as needed to provide, maintain, secure and support the Service, to improve it as this section describes, to prevent fraud and abuse, to enforce these terms, to comply with the law, and as our Privacy Policy describes.

Callers’ personal information is yours, or your client’s, to decide about: we process it on your behalf, following the instructions you give through the Service, apart from the de-identified use described below. You are responsible for having the right to give us Customer Data, and for giving every notice and getting every consent that its collection and use require, including our use of it under this section. You confirm that our processing it as these terms describe breaks no law and no one’s rights.

Data Processing Addendum. Our Data Processing Addendum is part of these terms. It applies to the personal information in Customer Data that we process on your behalf. Where it and the rest of these terms differ about that information, it prevails. The companies that process that information for us are named in our sub-processor list.

To run, bill, support and secure the Service, our authorized personnel can access information about your account, your clients’ and users’ accounts, and how the Service is used. They are bound by confidentiality and use it only for those purposes.

We do not listen to calls or read transcripts as a matter of course. Authorized personnel may access Customer Data when you ask us to, for example for support, when needed to investigate a security incident, abuse or a suspected breach of these terms, to keep the Service running, or when the law requires it, and may work with de-identified Customer Data to improve the Service as described below.

Improving the Service. We may use Customer Data to develop and improve the Service, for example its speech recognition, turn-taking, handling of interruptions and response times, including by training and evaluating the AI models behind those features. We do this only with Customer Data we have de-identified, so that it no longer identifies you, your clients, your users or any caller, and as our Privacy Policy describes. Some of our AI providers may also use the Customer Data they receive to improve their own models and services, under their own terms, except where our Privacy Policy says otherwise. The licence above covers both uses.

We may also create aggregated or de-identified information about how the Service is used, such as call volumes, call lengths, error rates and performance, that does not identify you, your clients or any caller. That information, and what we build from de-identified Customer Data, such as improved models, is ours, and we may keep and use it, including after your account ends, to run, improve and promote the Service.

The Service is not a backup or archive. Keep your own copies of any Customer Data you need. Your plan and your settings may limit how long recordings and other data are kept; data is deleted when those limits are reached or your account ends (section 16), and after that we cannot recover it.

12. AI, Output and what your agents do

Voice agents use AI models to understand callers and to reply. AI makes mistakes: an agent can mishear, misunderstand, invent information, say something wrong or inappropriate, not follow its instructions, or fail to transfer a call or take a message. Transcripts, summaries and other Output can be wrong or incomplete too. You are responsible for checking what matters before you or your clients act on it. We do not promise any particular result from an agent.

As between us, Output is yours, as part of Customer Data. Because of how AI works, similar Output may be generated for others, and we do not promise that Output is unique, protected by copyright, or free of anyone else’s rights.

Your agents act for you.Everything an agent does, such as answering or ending a call, booking or changing an appointment, transferring a call, taking a message, saving a caller’s details, or sending a request to your systems or anyone else’s through a tool, is done on your behalf and at your direction. You are responsible for it and its consequences, even when the agent does something you did not expect.

13. Other providers and your own integrations

The Service relies on other providers for telephony, real-time audio, AI models, payments, email and hosting. They are not under our control, and we may change them at any time. We are not responsible for their acts or omissions, outages, errors, security incidents or changes.

Your Integrations.You may connect accounts and services that you control, such as your own AI provider keys, cloud storage, or payment, email, sign-in or telephony accounts, and tools that send requests to your own or other systems. You are solely responsible for Your Integrations: their configuration, security, availability, cost and compliance, the permissions you grant us, and any data stored in, sent to or deleted from them, including call recordings that stay in your storage after you disconnect it. Your use of them is governed by your agreements with their providers, and you pay those providers directly. We act on Your Integrations only as you configure them. As far as the law allows, we are not liable for any loss, damage, cost, unavailability or claim arising from Your Integrations, from changes you or your providers make to them, or from our being unable to reach them, for example calls not being recorded while your storage can’t be reached. If one of Your Integrations fails, the Service may use our own providers instead, and we may charge you for that use.

14. Security, compliance and certifications

We use administrative, technical and physical measures designed to protect the Service and Customer Data. No system is completely secure, and we do not promise that Customer Data will never be accessed, disclosed, changed or lost without authorization. You are responsible for securing your accounts, devices and Your Integrations, and for whom you give access. If we become aware of a security incident that affects your Customer Data, we will tell you as the law requires.

We do not hold any certification, attestation, audit report or accreditation for any security, privacy or compliance standard or law, including SOC 2, ISO/IEC 27001, HIPAA, PCI DSS, the GDPR, PIPEDA or Quebec’s privacy law. When we say, on our website or anywhere else, that the Service is designed around, aligned with or built for a standard or law, we are describing what we aim for. It is not a certification, not an independent assessment, and not a promise that the Service, or your use of it, complies with that standard or law.

You alone decide whether the Service suits your purposes and meets the legal, regulatory, security and contractual requirements that apply to you and your clients, including any privacy impact assessment the law requires before personal information is processed or sent outside your province or country.

15. Fees and payment

• Your plan’s fee, the charges for what you use (such as call time), and any free trial are as shown in the agency console and at checkout when you subscribe. Your plan renews automatically each billing period until you cancel it. A free trial waives only the plan fee; calls are charged from your first call, test calls included.
• Calls are paid from a prepaid balance you add funds to in the agency console. Each call is charged against it. When the balance reaches zero, new calls are not taken until you add funds. A call already in progress may take the balance below zero; that amount is taken from the next funds you add.
• You pay for all use of your account and your clients’ workspaces, whether or not you authorized or expected it, including calls that fail or end early, unwanted calls your numbers receive, and use caused by how your agents or Your Integrations are set up. Our records of use are final unless you show us a clear error.
• We charge the payment method you give our payment processor. By subscribing, you authorize us to charge it for your plan fee as it falls due, for each top-up you confirm, and, if you turn on automatic top-ups, for the amount you set each time your balance falls below the level you set, until you turn them off.
• Prices are in US dollars unless we say otherwise, and do not include taxes, which you pay.
• If a payment fails, your balance runs out or your plan ends, we may suspend the Service right away, for your clients too, without notice, until the amount owed is paid. As far as the law allows, you also pay our reasonable costs of collecting overdue amounts, including legal fees.
• Any amount you do not pay when it is due bears interest from the due date until it is paid, at 1.5% per month (18% per year), or at the highest rate the law allows if that is lower.
• If you think we charged you wrongly, tell us at legal@prosodi.ai within 30 days of the charge; otherwise the charge is final. Contact us before you dispute a charge with your bank or card issuer. We may suspend your account while a payment dispute is open.
• We may change our prices at any time. A higher plan fee or rate applies to you from the start of your next billing period after we tell you, or from a later date we state.
• No refunds. Funds you add to your balance never expire. Every payment, including plan fees and funds added to your balance, is final and non-refundable, including when you cancel, when your plan ends, when we suspend or close your account, and when you have not used the Service or your balance, except as section 16 provides, where the law requires a refund, or where we agree to one in writing.
• If we accept you into our launch program, the free period and any other terms we confirm to you in writing apply along with these terms.

16. Suspension and ending the agreement

You can stop using the Service and cancel your plan at any time. Cancelling stops future charges; charges already incurred are still owed, and nothing already paid is refunded.

Cancelling your plan does not close your account or end these terms. To close your account, one of your admins must ask us in writing at legal@prosodi.ai. These terms end when we close your account, at your request or under this section.

We may suspend or limit the Service, for you or for any of your clients, immediately and without notice, if you or your clients break these terms or we reasonably suspect so; if a payment fails or your balance runs out; if your use puts the Service, other customers, callers or us at risk, or could expose us to liability; while we investigate suspected fraud, abuse or a security incident; if you do not complete a verification we ask for; or if a provider, a regulator or the law requires it. Where it is reasonable and lawful, we will tell you and give you a chance to fix the problem.

For any of those reasons, we may also end these terms and close your account immediately. We may end them for any other reason, or stop offering the Service, by telling you at least 30 days before.

Refund when we end these terms without cause.If we end these terms by giving you 30 days’ notice, stop offering the Service, or end them because a provider, a regulator or the law requires it for reasons that have nothing to do with you, your clients or your users, we will refund the plan fee you paid for the part of the billing period after your account ends, and the funds left in your balance once everything you owe us is paid. We pay the refund to the payment method you used, or in another way if that is not possible, within 30 days after your account ends. There is no refund when we suspend the Service or end these terms because of you, your clients or your users, for example for a breach of these terms, a failed payment, a risk your use creates or a verification you did not complete.

When your account ends, you and your clients lose access to the Service, everything you owe us becomes due at once, and we may delete all Customer Data without keeping or returning it; export what you need before then. As far as the law allows, we are not liable to you, your clients or anyone else for suspending, limiting or ending the Service or your account.

Every part of these terms that by its nature should continue after your account ends does so, including sections 6, 7, 9 to 13, and 15 to 23, as do amounts you still owe.

17. Who owns what

We and our licensors own the Service and everything we provide in it, apart from Customer Data, and keep every right we do not expressly give you. While you have an active plan, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service under these terms, and, if you are an agency, to let your clients use it.

Your brand material stays yours; you allow us to use it to show your brand in the Service to you, your clients and their callers. You may not use our name, logos or trademarks without our written permission.

If you send us ideas, suggestions or other feedback, you give us a perpetual, irrevocable, worldwide, royalty-free right to use them for any purpose, without any obligation to you.

18. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only for the purposes of these terms. This does not cover information that is public through no fault of the one who received it, that it already had or developed independently, or that it must disclose by law, after telling the other where the law allows. How we handle Customer Data is described in section 11 and in our Privacy Policy.

19. Disclaimers

As far as the law allows, the Service, Output, Early-Access Features and everything else we provide are provided “as is”, “as available” and with all faults, and you use them at your own risk. We give no warranties, conditions or representations of any kind, whether express, implied, statutory or otherwise, including any of merchantability or merchantable quality, fitness for a particular purpose, title, non-infringement or accuracy, or any arising from a course of dealing or usage of trade.

In particular, we do not promise that the Service will be uninterrupted, timely, secure or error-free; that every call will connect, be answered, be recorded or be transferred; that agents will understand callers or act correctly; that Output will be accurate, complete or reliable; that defects will be corrected; or that the Service will meet your or your clients’ requirements or comply with any law that applies to them. We make no commitment on uptime unless we agree to one in a signed agreement. Nothing we say, in any form, creates a warranty that is not in these terms.

20. Limits on liability

As far as the law allows, neither we nor our affiliates, directors, officers, employees, contractors, licensors or providers (the “Prosodi Parties”) are liable to you, or to anyone claiming through you, for any loss or damage arising out of or relating to the Service or these terms, however it is caused and whatever the legal theory, whether contract, tort (including negligence), statute or anything else, even if we were told it was possible. This includes indirect, incidental, special, consequential, exemplary and punitive damages; loss of profits, revenue, business, clients, goodwill, data or savings; the cost of substitute services; fines and penalties; and any loss arising from calls that were missed, dropped, mishandled, not recorded or not transferred, from Output or anything your agents did, from other providers or Your Integrations, from unauthorized access to your account or data, or from suspension or termination.

If, despite this, any Prosodi Party is found liable, the total liability of all Prosodi Parties together, for all claims relating to the Service or these terms, is limited to the greater of US$100 and the plan fees you paid us in the 12 months before the event that first gave rise to liability. Plan fees are the fixed fees for your subscription; they do not include charges for calls or other usage, or funds added to your balance.

These limits apply even if a remedy fails of its essential purpose. They reflect how risk is shared under these terms, and our prices depend on them. They do not limit liability that the law does not allow to be limited or excluded, such as, in some places, liability for fraud, for intentional or gross fault, or for bodily injury. They also do not limit amounts you owe us or your obligations under section 21.

As far as the law allows, any claim against a Prosodi Party must be brought within one year after the day it was discovered or ought reasonably to have been discovered; after that, it is barred.

21. Your responsibility for claims

You will defend, indemnify and hold harmless the Prosodi Parties against all claims, demands, investigations, proceedings, losses, damages, fines, penalties, settlements, costs and expenses (including reasonable legal fees) that arise from or relate to: your use of the Service, or your clients’ or users’; Customer Data; the calls and messages your agents take or make, including claims under telemarketing, do-not-call, recording, privacy, consumer protection or AI-disclosure laws; Your Integrations; your brand material; your breach of these terms or of the law; any commitment you gave about the Service; or any dispute between you and your clients, users or callers.

We may take control of the defence of any such claim, with lawyers we choose, at your expense, and you will cooperate with us. You may not settle a claim that affects a Prosodi Party without our written consent.

22. Disputes and governing law

Before starting any proceeding, the party with a dispute must describe it in writing to the other (to us at legal@prosodi.ai, to you at the email address on your account), and we will both try in good faith to resolve it within 30 days. This does not stop either of us from seeking urgent relief from a court to protect its rights, or us from collecting amounts you owe.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to their conflict-of-law rules. The courts of Ontario sitting in Toronto have exclusive jurisdiction over any dispute about the Service or these terms, and you agree to their jurisdiction. We may also bring a claim to collect amounts owed, or to protect our intellectual property or stop misuse of the Service, in any court that has jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

As far as the law allows, each of us may bring claims against the other only individually, and not as a plaintiff or class member in any class, collective or representative proceeding, and each of us waives any right to a jury trial.

23. General

• These terms, the Data Processing Addendum (which is part of them), the Privacy Policy and any agreement we sign with you are the whole agreement between us about the Service. If they conflict, a signed agreement prevails, then the Data Processing Addendum for the personal information we process on your behalf, then the rest of these terms, then the Privacy Policy. Terms in your purchase orders or other documents have no effect.
• You may not transfer these terms or any right under them without our written consent. We may transfer them, in whole or in part, at any time, including to an affiliate or to a business that takes over ours, and we may use subcontractors.
• If a court finds part of these terms unenforceable, that part is limited or removed only as far as needed, or replaced with an enforceable term that comes as close as the law allows to what it intended, and the rest still applies. If we do not enforce part of these terms, we have not given up the right to.
• We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, labour disputes, government action, cyber attacks, and failures of the internet, telephone carriers, power, hosting or AI providers. This does not excuse a payment you owe.
• We send notices to the email address on your account, in the app, or by publishing them on our website; an email notice is received when we send it. Send yours to legal@prosodi.ai. You agree to do business with us electronically: accepting these terms online, and notices sent by email or in the app, meet any requirement that they be in writing or signed.
• We send you service messages about your account for as long as you have one. We send marketing messages only as the law allows, and you can unsubscribe from them at any time.
• We are independent of each other: these terms do not create a partnership, employment, agency or fiduciary relationship. They give no rights to anyone else, including your clients, users and callers, except that the Prosodi Parties may rely on sections 19 to 21.
• “Including” means “including without limitation”. Headings are for convenience only.
• Unless otherwise agreed to in writing, and to the extent permitted by applicable law, you and we acknowledge that we require that these terms, and the documents they refer to, be drawn up in the English language, that the English language version prevails, and that any translation is for information purposes only. If you are located in Quebec, Canada, you expressly acknowledge that these terms were remitted to you in French before you accepted them, and that it is your express wish to be bound by the English language version.

24. Contact us

Questions about these terms go to legal@prosodi.ai. Questions about personal information go to privacy@prosodi.ai. You can also write to us at 17798415 Canada Inc., 99 Yorkville Avenue, Suite 200, Toronto, Ontario M5R 3K5, Canada.